Subscriptions and billing

Needs a free account. On the web, buying also needs the Administrator role in the team.

Vaicoa Pro and Vaicoa Team cover your whole team: one purchase for everyone in it. There are two ways to buy, depending on who pays. Buying in the iPhone app is available at launch; buying on the web, as a business, is planned shortly after launch:

	Private customers	Businesses (planned)
Where	In the iPhone app	On the web, on your team’s Subscription page
Seller	Apple, through In-App Purchase	We are; Stripe processes the payment
Who can buy	Anyone with an Apple Account	Businesses in the EU with a valid VAT ID
Pro	€6.99 / month or €59.99 / year, incl. VAT	€5.99 / month or €49.99 / year, net
Team	€24.99 / month or €249.00 / year, incl. VAT	€20.99 / month or €209.00 / year, net
Free trial	One month, if Apple says your Apple Account is eligible	30 days, once per team
Change or cancel	Your Apple Account’s subscription settings	The billing portal
Invoices	Apple’s receipt	Our invoice, with your VAT ID
Refunds	Apple	Us

App Store prices are those of the German App Store; the app shows the price for your country. Business prices will be net: a German business pays 19 % German VAT on top, and a business in another EU member state pays no VAT — the invoice applies the reverse charge.

What each plan includes is on Plans and limits; which one fits what you want to do is on Choose your setup.

A team has one subscription at a time: a plan bought in the app is changed in the app, and a plan bought on the web is changed on the web. Whichever way it was bought, the plan unlocks the same features in the app.

Buy in the iPhone app

Sign in to the app and pick the team the plan is for — the purchase belongs to that team.
Open Settings → Upgrade. Signed out, Settings → See Pro & Team plans shows the same plans and takes you through sign-in.
Pick Pro or Team, monthly or yearly. Each plan shows its price for your country, and the free month if your Apple Account is eligible.
Confirm with Face ID, Touch ID or your Apple Account password.

The team gets its plan within a minute, once the App Store has confirmed the purchase to Vaicoa. Restore Purchases on the same screen re-reads your Apple Account’s purchases, for example on a new iPhone.

Buy on the web, as a business

Planned, shortly after launch. Until then, a business can buy in the iPhone app like a private customer.

Sign in at account.vaicoa.com and open your team’s Subscription page. The Manage subscription button on the team dashboard leads there too.
Enter your company’s VAT ID, its name and its billing address. We check the VAT ID with the EU’s VIES service before checkout; checkout opens only for a VAT ID that VIES confirms.
Pick Pro or Team, monthly or yearly. The prices are net.
Checkout shows the total before you pay: with 19 % VAT for a German business, without VAT under the reverse charge for a business in another EU member state.
Enter your payment details and confirm.

The team gets its plan within a minute. Members who are not administrators do not see the Subscription page or the Manage subscription button.

A business outside the EU, or one without a VAT ID, cannot buy on the web; it can buy in the iPhone app like a private customer. VAT IDs starting with XI (Northern Ireland) are not accepted: they cover trade in goods, and a subscription is a service.

A portal page opened from the iPhone app shows no business checkout and no Subscription page. To buy for a business, open account.vaicoa.com in your browser yourself.

The free trial

In the iPhone app: each plan starts with one free month, if Apple says your Apple Account is eligible. Apple allows one such offer per Apple Account across all of Vaicoa’s plans — it counts Apple Accounts, not teams. Cancel at least 24 hours before the month ends and nothing is charged.

On the web (planned, shortly after launch): a team’s first business subscription starts with 30 days free. Checkout asks for a payment method but charges nothing; the first payment is due when the trial ends. Cancel in the billing portal before then and you pay nothing. The trial is once per team: a team that has had a subscription before — bought on the web or in the app — pays from the first day.

During the trial the team has the full plan.

Change plan

In the iPhone app: open Settings → Manage subscription, or the plans screen. A move up — Pro to Team, or monthly to yearly — takes effect at once, and Apple credits what is left of the old plan. A move down takes effect at the next renewal.

On the web (planned): change the plan in the billing portal. The change takes effect at once, and the difference for the rest of the billing period is prorated.

When a team moves to a smaller plan, its checks, alert targets and agent follow the smaller plan’s limits at once, and nothing is deleted. Details: When a plan changes or ends.

Invoices, payment details and cancellation

In the iPhone app: Apple bills the subscription to your Apple Account and sends the receipt. Cancel in your Apple Account’s subscription settings (on iPhone: Settings → your name → Subscriptions).

On the web (planned): the billing portal, which you open from the Subscription page, has your invoices, your payment details and the cancellation. Invoices show your company’s VAT ID and ours. When a payment fails, Stripe retries it; the team keeps its plan in the meantime. Update the payment method in the billing portal.

A cancelled plan stays active until the end of the period you paid for; then the team has the free account’s terms.

Deleting a team cancels its web subscription at once. A subscription billed by Apple keeps renewing until you cancel it in your Apple Account’s subscription settings, so cancel it there before you delete the team.

Support period

Security updates for at least five years from the release of each major version (1.0, 2.0, …).

Refunds

Apple refunds subscriptions bought in the iPhone app, at reportaproblem.apple.com. For business subscriptions there is a 14-day money-back guarantee on the first payment and on yearly renewals (planned with the web purchase).

The limits of each plan, and how long each keeps your data: Plans and limits. To add the people a Team plan pays for: Bring in your team.